Frequently Asked Questions About Our Non-Warranty Service

What is a service charge?

A service charge is the payment requested by service companies that includes: tech labor travel, vehicle fuel, toll expenses, and wear and tear on vehicles. NOTE: Some companies will include this expense in other areas of the bill so as not to raise issue.

How is your hourly rate billed?

After the first hour, you are billed in half hour increments.

What is the warranty on repairs and parts that were just completed?

Our services are warrantied for 90 days for the same issue on the same unit and parts are warrantied by the manufacturer for 90 days of the install date. NOTE: There are a few companies that offer longer parts warranty so do not hesitate to get confirmation.

How does your extended travel work?

We bill an hourly rate after a 50 mile radius from our closest location to your facility.

What if the tech can’t fix my equipment?

While our techs will make every effort to repair your unit, there may be times that parts are not available or your unit has been deemed that it is not recommended for repair due to age or condition. In some cases you will be offered a discount or a refund based on the situation. We are motivated to keep our customers happy and confident in their partnership with us, so we will make every effort to provide a fair and positive experience.

Is your company insured?

We carry a 3 million dollar liability insurance plan to ensure your facility is adequately protected.

How much commission does your tech receive for increasing the amount of our bill?

Unlike other servicers, we do not offer our techs or managers any kind of commissioned benefit for your services. Our technicians are paid hourly.

How do I get discounted rates?

To receive many discounts, including hourly and travel rates we require that your facility enter into a Preventative Maintenance Agreement with our company.

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